How it works

Six steps, one continuous patient journey

Zunoa runs quietly inside the visit your department already delivers. Here is what a patient experiences, and what your team sees.

1
The patient arrives and checks in
Nothing about registration changes. The patient enters the department exactly as they do today.
2
A station QR code starts the visit
In the waiting area, the patient scans a Zunoa station code on their own phone or on a shared station and confirms a few details.
3
A remote provider performs the evaluation
A licensed provider connects by video to conduct a medical screening evaluation, documenting in the same way an in-person evaluation would be documented.
4
Orders and next steps move ahead early
Findings and next steps reach the on-site team, so the work that normally waits for a room can begin sooner.
5
The patient is kept engaged while they wait
Retain sends proactive updates and check-ins, and surfaces patients who are drifting toward leaving so staff can intervene in time.
6
Early departures get structured follow-up
If a patient leaves before care is complete, Recover runs outreach to bring them back into care rather than losing them entirely.

See it in action

The Zunoa workflow, end to end

From the station QR scan to the provider evaluation, waiting-room engagement, and follow-up after an early departure.

About 25 seconds. No sound required.

Integration

Zunoa is designed to sit alongside the systems your department already runs, so documentation and downstream work land where your teams expect them.

Triage, rooming, and disposition stay yours. Zunoa adds an earlier evaluation point and a safety net at the exit.

The workflow is designed with EMTALA obligations and HIPAA safeguards in mind, and is configured with your compliance leaders before go-live.

We will map the six steps against your department's actual layout, staffing, and systems.